商務溝通|展會與客戶溝通常用英語

      英語作為國際通用語言，對于國際展會參展商來說，會展英語可以幫助大家更好地為參會人員提供服務，提高服務質量和效率。在國際展會中難免會遇到與客戶用英語溝通的情況，以下是新天會展歸納的在與客戶溝通過程中常用英語，讓您能夠與客戶更順利地交流：

價格PART

客戶詢問：

1.Could I have some information about your scope of business?
2.Would you tell me the main items you export?
3. May I have a look at your catalogue?
4. We really need more specific information about your technology.
5. Marketing on the Internet is becoming popular.
6. We are just taking up this line. I’m afraid we can’t do much right now.
客戶詢價：
1.Will you please let us have an idea of your price?
2.Are the prices on the list firm offers?
3. How about the price/ How much is this?
我們報價：
1.This is our price list.
2. We don’t give any commission in general.
3. What do you think of the payment terms?
4. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.
5. In general, our prices are given on a FOB basis.
6. We offer you our best prices, at which we have done a lot business with other customers.
7. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?

8. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?

客人還價：
1. Is it possible that you lower the price a bit?
2. Do you think you can possibly cut down your prices by 10%?
3. Can you bring your price down a bit? Say $20 per dozen.
4. It’s too high; we have another offer for a similar one at much lower price.
5. But don’t you think it’s a little high?
6. Your price is too high for us to accept.
7. It would be very difficult for us to push any sales it at this price.
8. If you can go a little lower, I’d be able to give you an order on the spot.
9. It is too much. Can you discount it?
拒絕還價：
1. Our price is highly competitive./ This is the lowest possible price./Our price is very reasonable.
2. Our price is competitive as compared with that in the international market.
3. To tell you the truth, we have already quoted our lowest price.
4. I can assure you that our price if the most favorable. A trial will convince you of my words.
5. The price has been cut to the limit.
6. I’m sorry. It is our rock-bottom price.
7. My offer was based on reasonable profit, not on wild speculations.
8. While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.
接受還價：
1. Can we each make some concession?
2. In order to conclude business, we are prepared to cut down our price by 5%.
3. If your order is big enough, we may reconsider our price.
4. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.
5. The price of his commodity has recently been adjusted due to advance in cost.

6. Considering our good relationship and future business, we give a 3% discount.

新天會展代理——意大利維羅納國際石材機械展覽會

貨物PART

客人詢問最小單數量：
1. What’s minimum quantity of an order of your goods?
詢問訂貨數量：
1. How many do you intend to order?
2. Would you give me an idea how much you wish to order from us?
3. When can we expect your confirmation of the order?
4. As our backlogs are increasing, please hasten the order.
5. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?
6. We regret that the goods you inquire about are not available.
客人回答訂單數量：
1. The size of our order depends greatly on the prices.
2. Well, if your order is large enough, we are ready to reduce our price by 2 percent.
3. If you reduce your price by 5, we are going to order 1000sets.
4. Considering the long-standing business relationship between us, we accept it.
5. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.
6. We have decided to place an order for your electronic weighing scale.
7. I’d like to order 600 sets.
8. We can’t execute orders at your limits.
感謝下單：
1. Generally speaking, we can supply form stock.
2. I want to tell you how much I appreciate your order.
3. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.

4. Thank you very much for your order.

客人詢問交貨期：
1. What about our request for the early delivery of the goods?
2. What is the earliest time when you can make delivery?
3. How long does it usually take you to make delivery?
4. When will you deliver the products to us?
5. When will the goods reach our port?
6. What about the method of delivery?
7. Will it possible for you to ship the goods before early October?
答復交貨期：
1. I think we can meet your requirement.
2. I ‘m sorry. We can’t advance the time of delivery.
3. I’m very sorry for the delay in delivery and the inconvenience it must have caused you.
4. We can assure you that the shipment will be made not later than the fist half of May.
5. We will get the goods dispatched within the stipulated time.

6. The earliest delivery we can make is at the end of September.

新天會展代理——韓國釜山國際漁業展

付款PART

客人詢問付款方式：
1. Shall we discuss the terms of payment?
2. What is your regular practice about terms of payment?
3. What are your terms of payment?
4. How are we going to arrange payment?
回復詢問付款方式：
1. We’d like you to pay us by L/C.
2. We always require L/C for our exports and we pay by L/C for our imports as well.
3. We insist on full payment.
4. We ask for a 30 percent down payment.
5. We expect payment in advance on first orders.
客人建議付款方式：
1. We hope you will accept D/P payments terms.
2. In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.

3. Payment by L/C is the safest method, but rather complicated.

禮貌拒絕客人：
1. I’m sorry. We can’t accept D/P or D/A. We insist on payment by L/C.
2. I’m afraid we must insist on our usual payment terms.
3. “Payment by installments” is not the usual practice in world trade.
4. It is difficult for us to accept your suggestion.
接受客人付款方式：
1. In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight; however, this should not be taken as a precedent.

2. I have no alternative but to accept your terms of payment.

新天會展代理——匈牙利布達佩斯國際建材展

信用證要求及貨幣PART

信用證要求及貨幣：
1. When should we open the L/C?
2. Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.
3. How long should our L/C be valid?
4. The L/C should be valid 30 days after the date of shipment.
5. Could you tell me what documents you’ll provide?
6. Together with the draft, we’ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection. I suppose that is all.
7. In what currency will payment by made?

8. We usually do business in U.S dollars as world prices are often dollars based

新天會展代理——泰國亞洲國際食品展

      以上是新天會展為您歸納的與客戶溝通常用英語，新天提醒大家學好會展英語需要持之以恒的學習和多練習哦，只有不斷地學習和實踐，才能提高自己的會展英語。新天會展致力于海外各大知名展會代理二十多年，經驗豐富，值得您的信賴，報名參展請認準新天會展。